Return & Refund Policy

Thank you for shopping with us. We strive to ensure you are completely satisfied with your purchase. Please read this policy carefully before placing an order.

1. Order Cancellation

  • You may cancel your order within 2 business days after placing it.

  • To cancel, please contact us at [support@arouseo.com] with your order number.

  • If your order has already been shipped, cancellation is no longer possible.

  • Once an order is shipped, it cannot be canceled or refunded except for quality issues (see Section 4 below).

Example: If you place an order on Monday, you have until the end of Wednesday (business days) to request a cancellation, provided the order has not been dispatched.

2. Shipping & Delivery Times

We offer two shipping options. Delivery times are counted in business days (Monday–Friday, excluding public holidays).



Shipping Method Estimated Delivery Time
Standard Shipping 10 – 15 business days
Express Shipping 8 – 12 business days

Please note that these are estimates. Actual delivery may vary due to customs, carrier delays, or other circumstances beyond our control.

3. Returns & Refunds – General Policy

We accept returns and issue refunds only for products with confirmed quality defects (e.g., manufacturing defects, damaged upon arrival).

If the product has no quality issue, we do not accept return or refund requests.
This includes cases where you simply changed your mind, no longer need the item, or found a better price elsewhere.

Non-Quality Returns (Customer’s Change of Mind)

If you still wish to return an item without any quality issue (e.g., you no longer want the package), you must:

  • Contact our customer service at [support@arouseo.com] to request a return.

  • Ship the item back to the address we provide.

  • Bear all return shipping costs yourself.

Important: Even if you return a non-defective product, no refund will be issued because the product has no quality problem. This policy applies to all “change of mind” situations.

4. Defective or Damaged Products

If you receive a product with a quality issue (e.g., broken, malfunctioning, missing parts, or damaged during shipping), we will gladly arrange a refund or exchange.

Steps for defective product returns:

  1. Contact us within 7 days of receiving the item at [support@arouseo.com].
    Provide your order number, a clear description of the issue, and photo/video evidence if possible.

  2. Once approved, we will provide a return address and may cover return shipping (case by case).

  3. After we receive and inspect the defective item, we will process your refund or send a replacement.

Refunds for approved quality issues will be issued to your original payment method within 10 business days after we receive the return.

5. Return Shipping Costs for Quality Issues

  • If the return is due to our error (defective or wrong item), we will cover the return shipping cost.

  • If the return is due to a non-quality issue (e.g., you changed your mind), you are responsible for all return shipping fees, and no refund will be issued as stated in Section 3.

6. Non-Returnable Items

The following items cannot be returned or exchanged under any circumstance (unless defective):

  • Perishable goods

  • Intimate items (for hygiene reasons)

  • Gift cards

  • Custom / personalized products

  • Digital products

7. Refund Timing (for Approved Quality Issues)

  • Once we receive your returned defective item, please allow up to 15 business days for inspection and processing.

  • Refunds may take an additional 1–2 billing cycles to appear on your credit card statement, depending on your bank or card issuer.

  • We will notify you by email when your refund has been processed.

8. Contact Us

For any questions about this policy or to initiate a return/cancellation, please contact our Support Center:

📧 Email: [support@arouseo.com]